I also tried NT7, and I am able to connect to the account. What's going on?
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Only "Connecting" not "connected"
I can't connect to my continuum account in NT8. It keeps connecting but I can see my balance and orders, however, I am not able to modify any of those and don't receive additional data.
I also tried NT7, and I am able to connect to the account. What's going on?Tags: None
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Hello jinsenli,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.
* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.
I look forward to your reply.
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