I also tried NT7, and I am able to connect to the account. What's going on?
Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Only "Connecting" not "connected"
Collapse
X
-
Only "Connecting" not "connected"
I can't connect to my continuum account in NT8. It keeps connecting but I can see my balance and orders, however, I am not able to modify any of those and don't receive additional data.
I also tried NT7, and I am able to connect to the account. What's going on?Tags: None
-
Hello jinsenli,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.
* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.
I look forward to your reply.
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by Nickgiaco, 02-26-2024, 10:23 AM
|
2 responses
71 views
0 likes
|
Last Post Today, 05:12 AM | ||
Started by Johndc, Today, 04:39 AM
|
0 responses
3 views
0 likes
|
Last Post
by Johndc
Today, 04:39 AM
|
||
Started by johntraderuser2, Today, 02:34 AM
|
0 responses
8 views
0 likes
|
Last Post Today, 02:34 AM | ||
Started by IanS00, 03-27-2024, 11:24 AM
|
2 responses
13 views
0 likes
|
Last Post Today, 02:00 AM | ||
Started by Mariawilcoxi, Today, 01:32 AM
|
0 responses
5 views
0 likes
|
Last Post
by Mariawilcoxi
Today, 01:32 AM
|
Comment