nt 7 crashes when editing strategy

[bizzz10]

cannot do anyting. once I stard adding a condition in a strategy the whole platform crashes.

[NinjaTrader_EricB]

Hello bizzz10,

Thank you for your post.

Glad to assist. What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.X )

Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

We look forward to assisting further.

[bizzz10]

using .38 version. no error message. crash and that s it.

[bizzz10]

I have to restart the platform again. doesn't freeze or anything, it shuts down.

[NinjaTrader_EricB]

Hello bizzz10,

Thank you for your reply.


Please follow the instructions below to see where the errors are coming from after compiling the indicator. This will allow you to debug the indicator/strategy or remove it from your PC. If you are wondering why you receive an error when compiling only one indicator, it is because NinjaTrader always compiles all indicators and strategies - not just one. This is done to give you the highest runtime performance possible.

For NinjaTrader 7:

Open NinjaTrader
From the Control Center select the Tools menu--> select the Edit NinjaScript menu item--> select Indicator
Select ANY indicator and double click on it (we need only to open and compile one script to see all compile errors for all files).
A new window will appear and you will need to right click in the window and select Compile to compile the indicators.
At the bottom of the window, a new section will appear where you can find the error locations.
From there you have the option to comment out offending code sections, remove the complete indicator or debug it to be able to compile again.
If you are unsure as to what the error is indicating, please send me a screenshot of the NinjaScript File column and Error column fully visible (not to be confused with the Code column)

We have also collected more comprehensive steps for resolving NinjaScript programming errors in this tip in our Help Guide:

https://ninjatrader.com/support/help...jascript_p.htm

[bizzz10]

that is not the problem.

this is:
-start nt7
-go to edit strategies
-open a strategy
-when i start writing a line in that startegy, NT7 crashes

no compile errors.
just reinstalled nt7. same thing happens. why?

[NinjaTrader_EricB]

Thank you for your reply, sorry to that that didn't resolve the error.


Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.



Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
*
Open your NinjaTrader folder under Documents.
*
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
*
Send the 2 compressed folders as attachments to this email.
*
Once complete, you can delete these compressed folders.