As of the last few days I've started seeing issues with cancelling/replacing orders in TOS. As well as submitting orders in TOS. I called TD tech support yesterday and today and they're seeing incoming data delays from my system in the magnitude of minutes. Meaning when I submit a change order or submit order their back end doesn't get the order information until well past the expected period of a few milliseconds it should actually be taking to receiving it.
This latency appears to disappear when I close NT. For the sake of disclosure I found out TD was having issues the last couple days with paper money orders being canceled/replaced yesterday but even then the TD rep was stating my inbound latency was extremely high.
TD's support is very helpful/transparent in trouble shooting and I'm a very experienced trouble shooter myself. I worked with a TD rep this morning trying to identify the issue for over an hour and a half. There a two variables they can't speak to; the possibility the latest NT update is causing issues with the TOS connection or the possibility the latency issues reside within my ISP's (Comcast) network. From what I can see the ISP possibility is a non-issue because my wife ran a tracert from her office computer (Not Comcast) and gets similar result as me.
Is anyone else experiencing similar issues or have any suggestions?
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