Charts not updating

[Welovethelibrary]

Hi Tech Support,

I've returned to trading after a 2 year hiatus and find my charts are not updating, in the sense of showing live movement.

Example: After connection, the ES 3/20 contract 5min chart will show all data correctly up to the time the chart loaded, but the chart will not move in real time.

If I trigger "Reload all Historical Data" the chart reloads with the latest bars/price movement now showing.

Having read through previous NT8 Tech Support posts on this topic, I have the following info, and have tried the following actions:

Setup:
Win 10 Pro, NT8 8.0.20.1 64-bit
NT License: Lifetime
Connection: Mirus Continuum

Attempted Fixes:
- Updated NT8 to latest version (8.0.20.1) = same issue
- Set Data Properties for "Trading Hours" to "Default 24x7" = same issue
- Create brand new workspace with new default ES chart (5min) = same issue
- Create brand new workspace with new default CL chart (5min) = same issue
- Create brand new workspace with new default ES chart (6 range) = same issue
- Load NT8 in "Safe Mode", create new workspace with new default 5min chart = same issue

Any thoughts or help would be greatly appreciated.

Cheers

[NinjaTrader_ChrisSch]

Hello Welovethelibrary,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2389098" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[Alesiosc]

is there a solution for this please

[Welovethelibrary]

is there a solution for this please

Hiya Alesiosc,

Support was very helpful in analyzing my logs.
This turned out to be a lack of me having a data subscription. (It had lapsed in the intervening time).
Once I went into my account and turned on a subscription, the live movement of charts resumed.

Note: If you're not ready for a subscription, you can still practice with "Live" movement by downloading market replay data for a specific date and connecting to the the Market Replay connection.

Cheers,
WeLoveTheLibrary