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Charts locking up when user is idle, before screensaver (no sleep)

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  • NinjaTrader_PatrickG
    replied
    We'll likely need your NinjaTrader log/trace files and your Windows Event Viewer to accurately diagnose this symptom, however, let's see how much diagnostic information we can get with publicly available information. Just a reminder - never share your log/trace files publicly. We'll grab your files via email if needed.

    So I may accurately assist you, please answer all of the following questions:
    • What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
    • Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
    So we can further diagnose your system, start NinjaTrader in Safe Mode.

    To enable safe mode, please use the following steps:
    • Ensure NinjaTrader is shut down
    • Hold the CONTROL key and double click the NinjaTrader icon.
    • Keep the CONTROL key held down until you see the Control Center.
    • You can verify you are in safe mode by going to Help -> About.
    Once NinjaTrader has started on just the control center, please connect to a data feed then open a new chart with no custom bar types/indicators/templates and test for issues.

    If there are no issues on this new workspace, please try opening the previous workspace by going to the Control Center > Workspaces > Choose your workspace.

    If there are no issues, restart NinjaTrader normally and test for issues.

    Does the symptom return with your normal workspace in use?

    Please let me know the results of this test.

    Leave a comment:


  • Charts locking up when user is idle, before screensaver (no sleep)

    My NT charts often lock up when I have been idle for several minutes This often happens before the screensaver and my pc is set not to sleep. I have lots of windows/indis/strategies running.
    The chart will update if I click my mouse and wait 2 or 3 seconds. I have set IsSuspendedWhileInactive = false for indis used by strategies though I believe that's done automatically as well.

    What are the proper debug/support steps?

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