So I may accurately assist you, please answer all of the following questions:
- What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
- Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
To enable safe mode, please use the following steps:
- Ensure NinjaTrader is shut down
- Hold the CONTROL key and double click the NinjaTrader icon.
- Keep the CONTROL key held down until you see the Control Center.
- You can verify you are in safe mode by going to Help -> About.
If there are no issues on this new workspace, please try opening the previous workspace by going to the Control Center > Workspaces > Choose your workspace.
If there are no issues, restart NinjaTrader normally and test for issues.
Does the symptom return with your normal workspace in use?
Please let me know the results of this test.
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