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    Sound Not Working

    Hello,

    For some reason sounds are no longer working in my NT8.
    I have the .wav files selected, but they will not play.

    #2
    Hello Newtrader 101,

    Thank you for your post.

    The first step I would take is to verify that your volume is not muted on your PC and to make sure there are no problems with your system playing sound. Next I would check to make sure that sounds are enabled via Tools > Options > Sounds. You can set the desired sounds here, and if they are blank then they will not play a sound. > Press OK.

    If you still see the same after taking these steps, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    We look forward to assisting further.

    Comment


      #3
      Thank you for your reply. I sent you an email with the log and trace files.

      Comment

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