Do you have a way to disable hardware acceleration? My windows 10 v1909 and Nvidia drivers are buggy and sometimes NT8 window borders go missing and I have to terminate from the program with Task Manager with data loss.
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Hello hurleydood,
NinjaTrader 8 uses the GPU extensively to draw charts. While you are able to disable the hardware acceleration it could potentially cause issues with the speed at which your charts render, introducing delays or other issues.
My first suggestion would be to ensure your video card drivers are fully updated. Often, an issue with the drivers can be resolved by installing the newest NVidia drivers and selecting a "Clean Installation".
While this installation takes longer it will completely remove and reinstall the drivers, which might resolve the graphical problems you've described.
Should reinstalling the drivers not help and your NinjaTrader 8 windows still cause issues after the system has restarted, please send us your Log & Trace files, as this would allow us to assist you better. To do this please follow the steps below:- You can do this by going to the Control Center-> Help-> Email Support
- Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
- Please reference the following ticket number in the body of the email: 2410532 ATTN Manfred F
Manfred F.NinjaTrader Customer Service -
Hello hurleydood,
Thank you for the response.
Looking at the log you posted I would like to ask you to go through a few troubleshooting steps, this should help with the DirectX device loss:- Ensure NinjaTrader is updated to the latest version
- You can download the most up-to-date client at https://ninjatrader.com/PlatformDirect
- Prevent Windows from turning off the video card to save power
- Right-click your desktop => Display Settings
- Power and Sleep => Additional Power Settings => Change Plan Settings
- Next to your current plan => Advanced power settings => PCI Express => Link State Power Management => On battery and plugged in settings : Off
Regarding the VPS; You would have to reach out to the VPS provider directly to ensure NinjaTrader will run on their system.
If you would like I could connect you with our Ninjatrader Ecosystem Team, they work closely with third-parties, including a variety of VPS providers. As such, they would be able to give you more detailed information or assess the provider(s) you're most interested in.Manfred F.NinjaTrader Customer ServiceComment
- Ensure NinjaTrader is updated to the latest version
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Hey hurley, video drivers may actually become corrupted for no logical reason. It has happened to me in the past (Win 7) and for me it would show up when scrolling in a window and the prior text positions do not erase and it looks like video feedback. Even if you think your drivers are OK, they might not be and you should reinstall them or update them if there are newer available. That would be the first thing to do.Last edited by eDanny; 02-10-2020, 01:13 PM.Comment
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Hello hurleydood,
Thank you for your post.
I would first like to test if this behavior persists after turning this option to 'Off' as it is possible that your computer is periodically turning off your Graphics Card to conserve power.
With NinjaTrader 8, your Graphics Card is used to render windows and charts and we would want to remove as many variables as possible before we would be able to confirm if Hardware Acceleration is the culprit.
Please let me know if you are still experiencing the same after turning this setting off.Spencer F.NinjaTrader Customer ServiceComment
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Hello hurleydood,
Thank you for your note.
Please send me your log and trace files so that I may investigate further.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 2410532 ATTN Spencer F.
Spencer F.NinjaTrader Customer ServiceComment
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Hello hurleydood,
Thank you for your note.
You may terminate NinjaTrader by ending the task through the Windows Task Manager.
Select NinjaTrader under active processes and then click on the 'End Task' buttonSpencer F.NinjaTrader Customer ServiceComment
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