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Forex.com Bid Ask Chart Issues

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    Forex.com Bid Ask Chart Issues

    Dear NT support,

    I have a live Forex.com feed and cannot display a chart in either 'Bid' or 'Ask' format, but only 'Last'. This seems peculiar, since 'last' price is seldom reported where bid and ask are continuously so.

    Also, even if I select 'last' I am unable to retrieve any more than about two or three days of data with which to build a Renko chart. For larger TF swing trading, large brick size Renko charts of 60-90 days or more are needed.

    Finally, it takes up to a minute for the chart to load 2-3 days, even though my ISP service tier is 300MBPS on a tested Ethernet connection. Super frustrating!

    These problems are all combining to make my NT8 experience hell.

    Thank you in advance for your assistance.

    fastcar

    #2
    Hello fastcar,

    Thank you for your post.

    Glad to assist, sorry to hear about the issues loading data. Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.




    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    *
    Open your NinjaTrader folder under Documents.
    *
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    *
    Send the 2 compressed folders as attachments to this email.
    *
    Once complete, you can delete these compressed folders.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      Resolved

      Hello Clark,

      Thank you for writing in. Can you please go to your account connection settings (Connections > Configure > Your Forex.com account) and select the "Settings" option. Can you please clarify if you have the "NinjaTrader Historical Data Servers" option enabled or disabled?

      I am looking forward to your response.

      Sincerely,
      Ryan
      NinjaTrader Platform Customer Service

      THIS RESOLVED MY ISSUE. THANK YOU RYAN.

      Comment

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