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Issues with Unirenko charts

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    Issues with Unirenko charts

    Sometimes when I load a Unirenko type chart I get a weird issue where at some random point the low of a bar hits 0.0 and then all the other bars after that big bar are all zero. See the attached screen shots of the various views of the same chart.

    I have also attached a shot of the data series settings, but I don't think they are the issue. However, I have noted that if I change the settings, it seems to correct the problem, but putting it back makes the problem come back. Note that I have used the settings for a day straight with no issues.

    Click image for larger version

Name:	unirenko-chart-issue07.png
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ID:	1087907Click image for larger version

Name:	unirenko-chart-issue-big01.png
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Size:	134.8 KB
ID:	1087908Click image for larger version

Name:	unirenko-chart-issue-big02.png
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ID:	1087909

    #2
    Hello linuxguru,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2427707" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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