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Order will not Cancel

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    Order will not Cancel

    Hello All,

    Yesterday I had a stop market order enter and the order will not cancel. That state says Cancel Pending but even today (Saturday) the order is still showing in the dom.
    What do I need to do to remove this order.

    Thanks for the help

    #2
    Hello markbb10,

    Thank you for your post.

    You can resolve by resetting the simulation account. This will clear all historical trade data from the simulation account. Please follow the instructions below to reset a simulation account.
    • From the NinjaTrader Control Center window select the Accounts tab
    • Right-click on your simulation account and select 'Edit Account'
    • Press the "Reset" button

    Please let us know how we may further assist you.

    Shawn B.NinjaTrader Customer Service

    Comment


      #3
      Shawn, thank you so much for the help and the Saturday reply, much appreciated

      Comment

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