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NT8 IBKR data feed - wrong OHLC price information

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    NT8 IBKR data feed - wrong OHLC price information

    Hi,

    please see the attached screenshots displaying discrepancies in OHLC data when using the ibkr-data feed as source.

    The quality of the data gets worse as the market moves faster.

    Having the correct price information is important in any circumstance, but when dealing with footprint and VP it becomes crucial.

    Any ideas on how to fix this?

    Regards

    Anders
    Attached Files

    #2
    Hello,

    Thank you for your post.

    I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2429145 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once you have emailed these to us, you may delete these compressed folders.


    Thanks in advance; I look forward to resolving this item for you.
    Marco G.NinjaTrader Customer Service

    Comment


      #3
      Thanks, sent.

      Comment

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