Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
NT8 IBKR data feed - wrong OHLC price information
Collapse
X
-
Hello,
Thank you for your post.
I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2429145 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.
Thanks in advance; I look forward to resolving this item for you.Marco G.NinjaTrader Customer Service
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by JonesJoker, 04-22-2024, 12:23 PM
|
8 responses
41 views
0 likes
|
Last Post
by JonesJoker
Today, 06:47 AM
|
||
Started by timko, Today, 06:45 AM
|
0 responses
3 views
0 likes
|
Last Post
by timko
Today, 06:45 AM
|
||
Started by Waxavi, 04-19-2024, 02:10 AM
|
2 responses
37 views
0 likes
|
Last Post
by poeds
Today, 06:37 AM
|
||
Started by chbruno, Yesterday, 04:10 PM
|
1 response
44 views
0 likes
|
Last Post Today, 06:36 AM | ||
Started by Max238, Today, 01:28 AM
|
1 response
25 views
0 likes
|
Last Post
by CactusMan
Today, 06:18 AM
|
Comment