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NinjaTrader
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Hello,
Thank you for your post.
We recommend the following troubleshooting steps when a disconnect like this occurs (test for the issue after each step):- Restart NinjaTrader
- Restart your modem and (if applicable) router
- Restart your PC
- Clear your DNS
- Open the Command Prompt
- In the command prompt, run this command: ipconfig /flushdns
- If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
- Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder— as well as the NinjaTrader.exe program in C:\Program Files (x86)\NinjaTrader 8\bin64
- If the above steps do not help, contact your ISP and let them know you are having connection problems.
Melissa J.NinjaTrader Customer Service
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I tried restarting NinjaTrader. It was completely unresponsive meaning nothing I clicked on in NinjaTrader did anything. I check task manager and it was still using CPU resources but would not respond to any commands.
I had to "end task" and reboot my system. Now it is not showing me the work space that was active at the time. It is not even listed as a work space in the menu even though I know I have exited and restarted multiple times with that work space.
Why would a work space get deleted by doing an "end task"?
After re-boot, Rithimic connected with no problem so it was not on their end, and there was nothing wrong with my internet connection. This was a NinjaTrader software issue.
I found a day old copy of my work space in the "recovery" file and am working on getting back to where I was.
Is there anyway to troubleshoot why this locked up? I have recently installed demos of Bloodhound and Blackbird and if they caused this, I need to know before I purchase the software.
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Hello,
Thank you for the reply.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Please reference the following ticket number in the body of the email: 2432235 ATTN Melissa
Thanks in advance; I look forward to resolving your inquiry.Melissa J.NinjaTrader Customer Service
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