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FXCM data feed problem (panic)

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    FXCM data feed problem (panic)

    Hello
    I have the problem with FXCM data feed since yesterday and I know about more people who do as well. Trying to connect ends in error both on NT7 or NT8. Log messages are:
    NT7: https://www.screencast.com/t/cOynn2nfcv4
    NT8: https://www.screencast.com/t/ZhdqgvjW4
    Many thanks for a help
    Ad


    Change:
    After whole night of refusing my connection attempts it suddenly works. Be so kind please and check the situation anyway as far as the problems are not one time ones and more people have them.

    Last edited by dshalom9; 02-27-2020, 02:45 AM.

    #2

    Hello dshalom9,

    Thank you for your post.

    I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2434659 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once you have emailed these to us, you may delete these compressed folders.


    Thanks in advance; I look forward to resolving this item for you.
    Marco G.NinjaTrader Customer Service

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