Data feed issue from Interactive broker TWS to NT 8 with Tick and Range Charts

[smylanakis]

Could you Please Help me Out on this ?
My data feed is not working properly on Tick and Range charts and whenever i login even in the minutes charts i am not getting the data feed History as i should. The info whenever i close my computer and reopen it again is lost and it just updates from whenever i closed and opened again my pc on the minutes charts and on Tick and Range charts it starts all over again with no historical data whatsoever !!!!

[NinjaTrader_Marco]

Hello,

Thank you for your post.


I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2446010 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.

[smylanakis]

Hello again.. I just sent you the files to the email asked. Waiting for your reply .. Thank you..