Error with real-time data

[Jeckarov]

Hi NT Team.


Since this week I have had problems with the NT8 real-time data, I have used a Rithmic account and it shows a difference of more than 20 minutes and when testing with a demo account of NT8 I see that the problem continues and it presents an error in the log that attached.

Please help me to understand this problem with real time data.

[NinjaTrader_PatrickG]

I removed your screenshot and log files after downloading them on my end. Your log tab and log/trace files may contain sensitive information. Do not share these publicly.

First, I see that you're using an older version of NinjaTrader 8. To update NinjaTrader, please follow the steps below:

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: http://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'NinjaTrader 8'
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

It sounds like you're describing what we call 'chart rendering delay'. This can occur when the amount of incoming data paired with your workspace complexity/PC capabilities causes NinjaTrader charts to fall behind real-time data.

The recent unprecedented extreme market volatility is introducing performance issues for many users. The only way to mitigate this root cause is to simplify your workspace and optimize for performance. I have provided a link below to our Help Guide that goes over performance tips:

• http://ninjatrader.com/support/helpG...ance_tips2.htm

Does this symptom only occur during periods of high market volatility? Or does it happen constantly?

Can anything be done to 'fix' the symptom? If so, what steps do you take?

Please tell me more about your open workspaces:

2020-03-17 09:26:19:527|1|4|Restoring workspace 'BTTF_OWN'...
2020-03-17 09:26:27:492|1|4|Restoring workspace 'Michael ProRoom (1)'...
2020-03-17 09:26:37:876|1|4|Restoring workspace 'Sin título'...
2020-03-17 09:26:37:900|1|4|Restoring workspace 'BTTF_3_min'...

Which one of these is your main workspace? If you close all but one workspace, does the symptom persist?

How many total chart windows are in the main workspace? In those charts, how many chart tabs are there? In those chart tabs, how many total indicators are applied?

To see what (if any) NinjaScript items may be contributing to the symptoms, please open the NinjaScript Utilization Monitor:

• Control Center > New > NinjaScript Output
• Right-click within the NinjaScript output window > Select 'NinjaScript Utilization Monitor...
• This window will begin to populate with NinjaScript items in order of time spent processing
• Let this window populate for at least a few minutes then send me a screenshot of it's contents
  • To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.
    • Click here for instructions
  • Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
    • Click here for detailed instruction