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Error when requesting data from GDAX

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    Error when requesting data from GDAX

    When trying to load BTCUSD while connected to GDAX iI get an error "Error on requesting bar series: 'The Symbol BTCUSD could not be found'

    2018-07-26 18:52:33:255 ERROR: An error was received: 'Failed to subscribe:' 'Invalid product ID provided'
    2018-07-26 18:52:35:179 Cbi.Instrument.RequestBars (to Provider): instrument='BTCUSD' from='7/26/2018 12:00:00 AM' to='7/26/2018 12:00:00 AM' period='1 Minute'
    2018-07-26 18:52:35:777 (My GDAX) Gdax.Adapter.RequestBarsNow Error Response

    #2
    I moved your post to it's own thread so we could keep the threads focused.

    I cannot cause this error on my end when I load a BTCUSD 1 minute chart while connected to GDAX. Did the GDAX feed previously work, but is now not working? Or has it never worked?

    Are you charting the BTCUSD? If so, what interval have you selected? If not, what window are you using to view BTCUSD data?

    If you look at an instrument search window, you'll notice there are two BTCUSD instruments:

    https://www.screencast.com/t/Q2SvkTjKEr

    Are you certain you've selected the 'Cryptocurrency' instrument and not the 'Forex' instrument?
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      This is the first time I have tried GDAX.

      I'm trying to chart BTCUSD on a 1 minute chart. I chose the Cryptocurrency instrument and I still get the error

      https://imgur.com/a/caVWSFj

      Comment


        #4
        GDAX Rate limit exceeded

        I am having a similar problem when requesting historical data on BTCUSD,.

        Unless I put a date range less than 6 days I get an error when requesting historical data "Error on requesting bars series: 'Rate limit exceeded'". I am just requesting Minute, Last data on the dates.

        Is there anyway to get more than 5 days of data at a time?

        Comment


          #5
          Hello All,

          I tested the Coinbase connection and I was able to pull over 10 days of data. Please make sure you are on the latest version. You can check by going to Help>About. The current version is 8.0.14.2.

          To update, follow these steps:
          1. Copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
          2. Click on the link: http://ninjatrader.com/PlatformDirect
          3. Enter your license key and press Submit
          4. Select 'NinjaTrader 8'
          5. Select 'Download'
          6. Shut down NInjaTrader, and run the installer.


          After this, reset your instruments using these steps:
          1. First, disconnect from any data providers by navigating to the Control Center > Connections menu, and click on “disconnect” that appears to the right when hovering your mouse over any active connection
          2. Next, reset your instruments by navigating to the Control Center > Tools > Database Management
          3. In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
          4. Lastly, restart NinjaTrader for the changes to occur


          Please let me know if this does not resolve your inquiry.
          Chris L.NinjaTrader Customer Service

          Comment


            #6
            Running the up to date version. Reset instruments and still having the same problem.

            "Rate limit exceeded"

            Comment


              #7
              thanks, needed to download and reset and BTCUSD is now working

              Comment


                #8
                Hello jlkramer16,

                Thanks for the reply.

                Edit:

                Below are the rate limits that the Coinbase connection is subject to. The previous link I provided was for the wrong API. This link is publicly available:
                https://docs.pro.coinbase.com/#rate-limits

                Please let me know if this does not resolve your inquiry.
                Last edited by NinjaTrader_ChrisL; 07-31-2018, 07:53 AM.
                Chris L.NinjaTrader Customer Service

                Comment


                  #9
                  Rate limit exceeded

                  Chris, what can I do with that Coinbase rate limit information? I am simply using the historical data tool in NT8. Is there a way to throttle down the rate at which NT8 tries to pull Coinbase's historical data?

                  Thanks,
                  John

                  Comment


                    #10
                    Hello jlkramer16,

                    Thanks for the reply.

                    Unfortunately, this is CoinBase throttling the amount of historical data that you can download. I just tried downloading a large amount of historical data and I received the same error.

                    Please let me know if I can assist further.
                    Chris L.NinjaTrader Customer Service

                    Comment


                      #11
                      Chris,

                      So to clarify there is no way around this/no way to download large amount of historical data at once i.e more than 1 week at a time? Can we throttle the rate at which requests are made over the connection in NT8?

                      Comment


                        #12
                        Hello jlkramer16,

                        Thanks for the reply.

                        There are no settings or configuration files for the Coinbase connection specifically, so there is not much that can be done about this.

                        Please let us know if we can assist further.
                        Chris L.NinjaTrader Customer Service

                        Comment

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