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NT8-TDA orders submitted never get an updated status
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Anyone having luck today? I'm not getting any order confirmations back. Was working pretty good this week until today.
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Originally posted by MarketMaker View PostAnyone having luck today? I'm not getting any order confirmations back. Was working pretty good this week until today.
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Yeah, I was wrong. It worked for a moment and now it's broken again. I noticed the same thing on the TDA phone app. I took a few trades this morning on the app and confirmations are slow there too. For example, my account isn't immediately updated with new shares. I have to log out and log back in to see a refresh. All orders are definitely executed immediately, it's just extremely slow on letting whatever app you're using know. This is a big TDA problem that spans outside of just our API access. I bet some of their internal apps use the same API. The TDA Mobile APP works less reliably than the ToS App. I think the Mobile APP might use the same API as NT. Maybe ToS and ToS Mobile uses a different connector, since they seem to not be affected.
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For phone, you should use only the TOS app, I recall receiving a message from TDA saying that. This is outrageous. TOS never has a glitch, ever. If they ever implement automated trading using their thinkscript that will be heaven. At the moment, we are left in the extreme opposite.
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Originally posted by bertochi View PostFor phone, you should use only the TOS app, I recall receiving a message from TDA saying that. This is outrageous. TOS never has a glitch, ever. If they ever implement automated trading using their thinkscript that will be heaven. At the moment, we are left in the extreme opposite.
Funny, I actually started using thinkscript first, thinking it could trade also. When I realized it couldn't trade, I found NT.
Honestly, I think TDA will get this fixed. Months ago, I talked to someone higher up at TDA. They told me they were starting to focus on trade automation. They liked the idea that I was going to do more trade volume. They have to make it work, since they're depending on higher volume to make up for free commission. I sincerely believe this is just growing pains.
The fact that when it works, it works well is comforting. NT/TDA works extremely well once the morning glitches subside. As we've surmised, this is likely an infrastructure scaling issue and NOT a code or integration problem. This makes be believe that this will eventually get resolved. I'd be more concerned if we had intermittent issues throughout the day that caused inconsistencies.
My guess is that they're implementing a QoS (quality of service) mechanism that detects higher volume or volatility and prefers their own apps before external API calls.
BTW, I took my first automated trade at 1:07PM today.
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Originally posted by MarketMaker View Post
Thanks bertochi . Yeah, I mostly use ToS. I did receive the same note saying they're moving everyone to ToS mobile.
Funny, I actually started using thinkscript first, thinking it could trade also. When I realized it couldn't trade, I found NT.
Honestly, I think TDA will get this fixed. Months ago, I talked to someone higher up at TDA. They told me they were starting to focus on trade automation. They liked the idea that I was going to do more trade volume. They have to make it work, since they're depending on higher volume to make up for free commission. I sincerely believe this is just growing pains.
The fact that when it works, it works well is comforting. NT/TDA works extremely well once the morning glitches subside. As we've surmised, this is likely an infrastructure scaling issue and NOT a code or integration problem. This makes be believe that this will eventually get resolved. I'd be more concerned if we had intermittent issues throughout the day that caused inconsistencies.
My guess is that they're implementing a QoS (quality of service) mechanism that detects higher volume or volatility and prefers their own apps before external API calls.
BTW, I took my first automated trade at 1:07PM today.
Good day.
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I reached out to a contact at TDA and asked about the situation. This appears to be a site-wide issue. While this is obviously not good, it does mean that they're going to have to get it resolved eventually. How long it takes is anyone's guess at this point.
Here's his response:
"It’s not specific to the API. There has been delays between system to system messaging that provides those fill notifications to clients. It is not every day at 10am est to 12pm est, but it does happen from time to time around the open. Significant work has been done by the technology teams to improve this. It is something that is heavily monitored as well by the technology teams. It is not a “flip a switch to make it better” type of a resolution as of right now."
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Originally posted by MarketMaker View PostI reached out to a contact at TDA and asked about the situation. This appears to be a site-wide issue. While this is obviously not good, it does mean that they're going to have to get it resolved eventually. How long it takes is anyone's guess at this point.
Here's his response:
"It’s not specific to the API. There has been delays between system to system messaging that provides those fill notifications to clients. It is not every day at 10am est to 12pm est, but it does happen from time to time around the open. Significant work has been done by the technology teams to improve this. It is something that is heavily monitored as well by the technology teams. It is not a “flip a switch to make it better” type of a resolution as of right now."
Have a good day.
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Hello,
Great that I found this forum discussion. I just started using NT8 to enter my stock trades to TD Ameritrade. There is a 20 minute delay in the trade appearing on my chart or control center. I have the TOS app pulled up and the trade is noted immediately on their side. Same issue when exiting a trade. I emailed customer support and they quickly gave me some suggestions which I did including connecting directly to the router. However, the issue remains.
Please fix,
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sdp1969 , if you read the prior messages in this thread, you'll see that TD Ameritrade has admitted the issue is on their end. Unfortunately NinjaTrader has no direct control over when/if this will be resolved, but the Development Team has been in active contact with TD Ameritrade in an effort to assist as much as possible.
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Hello all,
Here is a new message from the TDA-API which I haven't seen before and I have not changed anything from my setup:
===============
2020-05-22 10:04:27:525|0|2|My TD AMERITRADE: Unable to login in:
{
"error":"Individual App's transactions per seconds restriction reached. Please contact us with further questions"
}
(Logon failed)
===============
Upon a second attempt, I could login.
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Originally posted by bertochi View PostHello all,
Here is a new message from the TDA-API which I haven't seen before and I have not changed anything from my setup:
===============
2020-05-22 10:04:27:525|0|2|My TD AMERITRADE: Unable to login in:
{
"error":"Individual App's transactions per seconds restriction reached. Please contact us with further questions"
}
(Logon failed)
===============
Upon a second attempt, I could login.
Also, today and yesterday are not trade-able. It's 12:16pm EST and I still can't get trade confirmations.
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