• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

No data after connecting to continuum

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    No data after connecting to continuum

    I haven't used ninjatrader in a while so something may have changed, but when I connect to continuum it shows my account value and everything, but when I load a chart it shows either an empty chart, or a static chart like no data is coming it. Any help would be appreciated.

    I have already reset instrument list, updated ninjatrader, and tried restarting it.

    #2
    Hello wabben77,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and a'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by tvaughan4, 12-13-2019, 10:46 PM
    2 responses
    14 views
    0 likes
    Last Post tvaughan4  
    Started by digibob, 12-13-2019, 10:01 PM
    3 responses
    12 views
    0 likes
    Last Post digibob
    by digibob
     
    Started by ldissinger, Yesterday, 12:55 PM
    1 response
    14 views
    0 likes
    Last Post ldissinger  
    Started by pstrusi, Yesterday, 09:06 AM
    1 response
    25 views
    0 likes
    Last Post marcus2300  
    Started by vpzdcv, Yesterday, 02:31 AM
    0 responses
    13 views
    0 likes
    Last Post vpzdcv
    by vpzdcv
     
    Working...
    X