connection issues

[Kaldo]

Hi Ninjatrader Team,


I am not able to load any US data, Eurex seems to work.


In addition, I tried to send you a mail via the Control Center, but the mail delievery software told me it did not work.


Please take a look into that issue.


Thanks.


Edit: Eurex does not work, my bars do not update anymore.


Looks like your Ninjatrader data server does not work because I am not able to connect as I see in my log.

[NinjaTrader_EricB]

Hello Kaldo,

Thank you for your post.

Glad to assist. The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.

If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.

If you still see the same, can you please let me know the following?

Who are you connected to? This is displayed in green on lower left corner of the Control Center window.

Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[Kaldo]

Thank you for your reply.


I am using Continuum.


Following error msg: Unable to connect to NinjaTrader data server (HDS3.Ninjatrader.com/31654):...208.48.16.143:31654.


I restarted my router, receiving quotes but still have the error msg.


Do you know why I can not send you a mail via control center?


Edit: Very strange, my 5 min bars does not update after the bar should be finished.
Edit1: Price feed connection lost.
Edit2: It looks like I receive time lagged quotes.

[NinjaTrader_EricB]

Thank you for your reply.

The error indicates NinjaTrader is not able to reach the server for historical data. Testing on our end, the servers are able to be reached and load data without error. Often this is a sign of a temporary, or intermittent network/connection. If not in use, please connect your PC to the internet via a hardwired connection, then take the steps in my last reply again.

Once complete, please also reset the instruments.

To reset your instruments, please take the steps below.

First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
Next, reset your instruments by navigating to the Control Center > Tools > Database Management
In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
Lastly, restart NinjaTrader for the changes to occur

[Kaldo]

Thank you Eric.


It seems to work after resetting instruments.