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Hstorical data not downloading ( it says it its but nothing happens)

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    Hstorical data not downloading ( it says it its but nothing happens)

    Hi Ive done this many times but data from this week from 13 to 18 march is not downloading, donne this, connection ok it says doing loading but nothing never ends

    #2
    Hello falopz,

    Thank you for your post.

    Could you please send the log and trace from your platform to look further into this inquiry.

    To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '2464385 Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

    We look forward to assisting you further.
    Shawn B.NinjaTrader Customer Service

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