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Market Replay Playback window greyed out

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  • kj5159
    replied
    No problem, I sent the email.

    Leave a comment:


  • NinjaTrader_ChrisL
    replied
    Hello kj5159,

    Thanks for catching that, I edited my previous post.

    Leave a comment:


  • kj5159
    replied
    Do you mean help > email support? When I go to Remote Support it just opens a Teamviewer window with no buttons to do anything.

    Leave a comment:


  • NinjaTrader_ChrisL
    replied
    Hello kj5159,

    Thanks for the reply.

    Please send me an email by going to Help> Email Support from the Control Center to send me your log files. Please paste the link to this forum thread in the body so it gets to the right place.

    I look forward to your reply.
    Last edited by NinjaTrader_ChrisL; 08-02-2018, 01:08 PM.

    Leave a comment:


  • kj5159
    replied
    Thanks for getting back to me. I tried moving my replay data to "Documents" and still had the same issue. I had version 8.0.13 and I updated as per your instructions, I'm still having the same issue though.

    Leave a comment:


  • NinjaTrader_ChrisL
    replied
    Hello kj5159,

    Thanks for the post.

    There might be an issue with the replay data that you have in your system. Please shut down NinjaTrader, then navigate to ..\Documents\NinjaTrader 8\db in a file explorer and move the "replay" folder to a different location, like the documents folder. After this, restart NinjaTrader, download a few days of replay data and test again. If you are able to use playback after this, you will have to delete the old "replay" folder and aggregate more replay data.

    Also, check to see if you are on the latest version. You can check by going to Help>About from the Control Center. The current version is 8.0.15.1. Use these steps to update if you are not on this version:
    1. First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
    2. Click on the link: http://ninjatrader.com/PlatformDirect
    3. Enter your license key and press Submit
    4. Select 'NinjaTrader 8'
    5. Select 'Download'
    6. Critical: Before running the installer, ensure NinjaTrader is closed.


    Please let me know if I can assist further.

    Leave a comment:


  • kj5159
    started a topic Market Replay Playback window greyed out

    Market Replay Playback window greyed out

    Hello,

    I'm having an issue where after connecting to the Playback Connection data feed the small Market Replay Playback window appears as it normally would, but the buttons and date windows on it are greyed out and when I right click on the title bar where it says "Playback" where normally the window comes up with the options to close or minimize the window etc. nothing happens. After having connected to the Playback Connection data feed, I go back to the connections tab at the top of the NT control center and try to disconnect from the Playback connection feed, and NT locks up, I can't close NT or do anything else unless I CTRL ALT Delete to get the task manager and end the process. I've attached a screenshot of the console with the greyed out Playback window in the top left part of the screen.
    Attached Files

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