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Info Server Connection Lost

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    Info Server Connection Lost

    Hi, searches elude to this being a connectivity issue, for the life of me I cannot get past it and all other normal internet connectivity are fine and have been fine for ages. Yes I am new to Ninja 8 and had it working last week, just basic ES with one ema on a tic chart. Working backwards with a complete fresh install I cant update the instrument list until NT8 connects to this server,
    is-us-nt-001.ninjatrader.com/31658
    screen shot of log included. All connections to IQFeed, my broker live and paper Interactive and connection to Kinetics Free data all work fine.
    Attached Files

    #2
    Hello Janfor,

    Common reasons that contribute to connection instability are:
    • Distance from local computer to the connection servers
    • Connection through a mobile hotspot (high latency)
    • Connecting through Wifi (connecting wirelessly contributes to latency)
    • ISP issues
    • Hardware firewall changing IP addresses frequently
    • Dynamic IP addresses changing frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.

    To troubleshoot this, I recommend the following steps:
    • Restart your internet modem, and (if a separate device) router, and also restart the Computer
    • Ensure exceptions have been added into any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 8 folder
    • If you are not already and the option is available to you, I highly recommend connecting to the internet using an ethernet cable. Wireless connections are significantly more unreliable
    • If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection to address: is-us-nt-001.ninjatrader.com. An issue of connectivity may exist on their end
    • If your ISP is unable to resolve the issue from there, consider looking into a Virtual Private Server (VPS) to run NinjaTrader on. This will provide a strong and uninterrupted connection to the appropriate data servers
    If questions come up, please let us know.
    Chelsea B.NinjaTrader Customer Service

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