Info Server Connection Lost

[Janfor]

Hi, searches elude to this being a connectivity issue, for the life of me I cannot get past it and all other normal internet connectivity are fine and have been fine for ages. Yes I am new to Ninja 8 and had it working last week, just basic ES with one ema on a tic chart. Working backwards with a complete fresh install I cant update the instrument list until NT8 connects to this server,
is-us-nt-001.ninjatrader.com/31658
screen shot of log included. All connections to IQFeed, my broker live and paper Interactive and connection to Kinetics Free data all work fine.

[NinjaTrader_ChelseaB]

Hello Janfor,

Common reasons that contribute to connection instability are:

• Distance from local computer to the connection servers
• Connection through a mobile hotspot (high latency)
• Connecting through Wifi (connecting wirelessly contributes to latency)
• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.

To troubleshoot this, I recommend the following steps:

• Restart your internet modem, and (if a separate device) router, and also restart the Computer
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 8 folder
• If you are not already and the option is available to you, I highly recommend connecting to the internet using an ethernet cable. Wireless connections are significantly more unreliable
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection to address: is-us-nt-001.ninjatrader.com. An issue of connectivity may exist on their end
• If your ISP is unable to resolve the issue from there, consider looking into a Virtual Private Server (VPS) to run NinjaTrader on. This will provide a strong and uninterrupted connection to the appropriate data servers

If questions come up, please let us know.