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No credentials sent over for first demo account

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  • NinjaTrader_ChristopherS
    replied
    Hello,

    The CME limits the number of demos that can be active at one time. That limit has been reached for the day.

    You may be able to request a new demo account tomorrow morning after 8:00 AM US ET. You can request a demo at the link below:

    Leave a comment:


  • micha_eurex
    replied
    Originally posted by rawbz View Post

    Thanks. i get Ninja trader brokerage Email but Not from CQG.. Maybe find out why?
    the same problem

    Leave a comment:


  • rawbz
    replied
    Originally posted by NinjaTrader_Marco View Post
    Hello,

    Thanks for your reply. You should be able to use the same email address to request a demo as long as it is the first time receiving the credentials email.

    Please let me know if I may be of any further assistance.
    Thanks. i get Ninja trader brokerage Email but Not from CQG.. Maybe find out why?

    Leave a comment:


  • xmanjames
    replied
    Originally posted by NinjaTrader_Marco View Post
    Hello,

    Thanks for your reply. You should be able to use the same email address to request a demo as long as it is the first time receiving the credentials email.

    Please let me know if I may be of any further assistance.
    Hello,

    Yes I tried at 8:15 AM EST today. I will try it tomorrow on the dot and let you know.

    Many thanks

    Leave a comment:


  • rawbz
    replied
    Originally posted by NinjaTrader_Marco View Post
    Hello,

    Thanks for your reply. You should be able to use the same email address to request a demo as long as it is the first time receiving the credentials email.

    Please let me know if I may be of any further assistance.
    Ok. let me try again.

    Leave a comment:


  • NinjaTrader_Marco
    replied
    Hello,

    Thanks for your reply. You should be able to use the same email address to request a demo as long as it is the first time receiving the credentials email.

    Please let me know if I may be of any further assistance.

    Leave a comment:


  • rawbz
    replied
    Originally posted by NinjaTrader_Marco View Post
    Hello,

    Thanks for your replies.

    Specifically, it appears the reset should occur at 8:00 AM EST each day. Please try at that time to request a demo in the event they have been previously exhausted the day prior.

    Please let me know if I may be of any further assistance.
    Hi, thanks, But still not working at 8Am EST.. And yes new email.. credentials Not in spam either. Maybe another issue? Let us know.

    Leave a comment:


  • xmanjames
    replied
    Originally posted by NinjaTrader_Marco View Post
    Hello,

    Thanks for your replies.

    Specifically, it appears the reset should occur at 8:00 AM EST each day. Please try at that time to request a demo in the event they have been previously exhausted the day prior.

    Please let me know if I may be of any further assistance.
    Hi, thanks for this info.

    I shall try tomorrow at that time. Will I need to use a different email each time I try?

    Thanks

    Leave a comment:


  • NinjaTrader_Marco
    replied
    Hello,

    Thanks for your replies.

    Specifically, it appears the reset should occur at 8:00 AM EST each day. Please try at that time to request a demo in the event they have been previously exhausted the day prior.

    Please let me know if I may be of any further assistance.

    Leave a comment:


  • micha_eurex
    replied
    Originally posted by rawbz View Post

    Have you gotten the credentials.
    no......................

    Leave a comment:


  • rawbz
    replied
    Originally posted by NinjaTrader_ChristopherD View Post
    Hello xmanjames,

    Thank you for your interest in NinjaTrader.

    The CME limits the number of demos that can be active at one time. If you have a different email address, then you may be able to request a new demo account this morning:Let me know if I may be of further assistance.
    still same issue.

    Leave a comment:


  • rawbz
    replied
    Originally posted by xmanjames View Post
    Is there someone we can submit this problem to?
    Have you gotten the credentials.

    Leave a comment:


  • rawbz
    replied
    I have not received credentials .Since yesterday.

    Leave a comment:


  • NinjaTrader_ChristopherD
    replied
    Hello xmanjames,

    Thank you for your interest in NinjaTrader.

    The CME limits the number of demos that can be active at one time. If you have a different email address, then you may be able to request a new demo account this morning:Let me know if I may be of further assistance.

    Leave a comment:


  • xmanjames
    replied
    Is there someone we can submit this problem to?

    Leave a comment:

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