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No credentials sent over for first demo account

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    No credentials sent over for first demo account

    Hello,

    I have submitted the form to set up my first demo account with NT. The email states: "A username and password will be sent to this email address shortly by Continuum/CQG". I has been nearly a day now and I have not received the credentials (have checked junk).

    Thanks in advance

    #2
    i have the same problem...

    Comment


      #3
      Is there someone we can submit this problem to?

      Comment


        #4
        Hello xmanjames,

        Thank you for your interest in NinjaTrader.

        The CME limits the number of demos that can be active at one time. If you have a different email address, then you may be able to request a new demo account this morning:Let me know if I may be of further assistance.
        Christopher D.NinjaTrader Customer Service

        Comment


          #5
          I have not received credentials .Since yesterday.

          Comment


            #6
            Originally posted by xmanjames View Post
            Is there someone we can submit this problem to?
            Have you gotten the credentials.

            Comment


              #7
              Originally posted by NinjaTrader_ChristopherD View Post
              Hello xmanjames,

              Thank you for your interest in NinjaTrader.

              The CME limits the number of demos that can be active at one time. If you have a different email address, then you may be able to request a new demo account this morning:Let me know if I may be of further assistance.
              still same issue.

              Comment


                #8
                Originally posted by rawbz View Post

                Have you gotten the credentials.
                no......................

                Comment


                  #9
                  Hello,

                  Thanks for your replies.

                  Specifically, it appears the reset should occur at 8:00 AM EST each day. Please try at that time to request a demo in the event they have been previously exhausted the day prior.

                  Please let me know if I may be of any further assistance.
                  Marco G.NinjaTrader Customer Service

                  Comment


                    #10
                    Originally posted by NinjaTrader_Marco View Post
                    Hello,

                    Thanks for your replies.

                    Specifically, it appears the reset should occur at 8:00 AM EST each day. Please try at that time to request a demo in the event they have been previously exhausted the day prior.

                    Please let me know if I may be of any further assistance.
                    Hi, thanks for this info.

                    I shall try tomorrow at that time. Will I need to use a different email each time I try?

                    Thanks

                    Comment


                      #11
                      Originally posted by NinjaTrader_Marco View Post
                      Hello,

                      Thanks for your replies.

                      Specifically, it appears the reset should occur at 8:00 AM EST each day. Please try at that time to request a demo in the event they have been previously exhausted the day prior.

                      Please let me know if I may be of any further assistance.
                      Hi, thanks, But still not working at 8Am EST.. And yes new email.. credentials Not in spam either. Maybe another issue? Let us know.

                      Comment


                        #12
                        Hello,

                        Thanks for your reply. You should be able to use the same email address to request a demo as long as it is the first time receiving the credentials email.

                        Please let me know if I may be of any further assistance.
                        Marco G.NinjaTrader Customer Service

                        Comment


                          #13
                          Originally posted by NinjaTrader_Marco View Post
                          Hello,

                          Thanks for your reply. You should be able to use the same email address to request a demo as long as it is the first time receiving the credentials email.

                          Please let me know if I may be of any further assistance.
                          Ok. let me try again.

                          Comment


                            #14
                            Originally posted by NinjaTrader_Marco View Post
                            Hello,

                            Thanks for your reply. You should be able to use the same email address to request a demo as long as it is the first time receiving the credentials email.

                            Please let me know if I may be of any further assistance.
                            Hello,

                            Yes I tried at 8:15 AM EST today. I will try it tomorrow on the dot and let you know.

                            Many thanks

                            Comment


                              #15
                              Originally posted by NinjaTrader_Marco View Post
                              Hello,

                              Thanks for your reply. You should be able to use the same email address to request a demo as long as it is the first time receiving the credentials email.

                              Please let me know if I may be of any further assistance.
                              Thanks. i get Ninja trader brokerage Email but Not from CQG.. Maybe find out why?

                              Comment

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