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Crosshair settings are grayed out

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    Crosshair settings are grayed out

    Currently I have 3 charts using global crosshairs. Two are set to global with no time scroll. The other is set to time scroll. I can only change the crosshair setting on one of the charts. On the other two, when I click on the crosshair drop down, all the options are grayed out, and I cannot change the settings. The time scroll is particularly annoying when I do not want it. How can I re-set the crosshair settings when the options are grayed out?

    Thanks-
    Rick Patton

    #2
    Hello Bionian,

    Thank you for your note.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: ATTN Heath

    Thank you I'll await your reply.
    Heath R.NinjaTrader Customer Service

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