stock ticker $ABIL not updating

[Irukandji]

Hi


why isn't this ticker updating? and where are all the previous candles on the 5 min chart?


hard to trade when this happens...................

[NinjaTrader_PatrickG]

What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.X.0)

What version of Trader Workstation/Gateway are you using?

Please clarify - ABIL was working previously but is now no longer working? Or has it never worked properly?

Have you restarting NinjaTrader since this issue occurred? Does the issue persist?

Besides the error in your screenshot, do you receive any other errors on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[Irukandji]

IQ now too...

[Irukandji]

log tab


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[Irukandji]

NT8 version: 8.0.14.2 64-bit


TWS build: 973.2d


ABIL I don't know about before but IQ was fine so....


No restart (trying to trade this morning)

[NinjaTrader_PatrickG]

Are you able to force any error by right-clicking on your chart and selecting 'reload all historical data'?

Do you trade both of these instruments? If so, did the issue appear to occur after placing a trade on these instruments?

I see you're using an older version of NinjaTrader 8. To update NinjaTrader, please follow the steps below.

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: http://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'NinjaTrader 8'
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

This will kill two birds with one stone — updating requires a restart, so we'll be able to test the behavior using the latest version after a restart of both NinjaTrader and Trader Workstation.

[Irukandji]

Restarted NT8 and TWS


Problem persists....

[Irukandji]

Updated to new version.


Problem persists.

[NinjaTrader_PatrickG]

Are you able to force any error by right-clicking on your chart and selecting 'reload all historical data'?

Do you trade both of these instruments? If so, did the issue appear to occur after placing a trade on these instruments?

[Irukandji]

Are you able to force any error by right-clicking on your chart and selecting 'reload all historical data'?


same error


Do you trade both of these instruments? If so, did the issue appear to occur after placing a trade on these instruments?

I traded neither yet, I traded another instrument today

[NinjaTrader_PatrickG]

Please send me your database, log, and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Expand 'Other files' and enable 'Database file'.

Please reference the following ticket number in the body of the email: 1954354 ATTN Patrick G

[Irukandji]

sent


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[Irukandji]

NT8 can't locate some tickers now....

I can't find my original post about this but the problem is still not fixed.


Certain tickers are now not showing up, when before they were fine.


Examples:


IQ


(image attached)

[NinjaTrader_ChrisSch]

Hello Irukandji,

Thank you for your note.

I would like to review your Log and Trace files to best assist in this case.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.

[Irukandji]

OK email sent


Thanks.