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Cant open te Ninja Trader 8 software

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    Cant open te Ninja Trader 8 software

    Dear Ninja Tader support team

    Ive download the Ninja Trader 8 software and installed it in my PC, but when I try to execute it, then I can see in my screen a message indicating VERIFYING LICENSE... and then the message window closes itself and never open the software. Ive attached a picture of the message shown. Ill be very happy if you can help me to solve this issue.

    Best regards
    Attached Files

    #2
    Hello mbolano,

    Thank you for your post.

    Please send an email to platformsupport [at] ninjatrader [dot] com with your log and trace files included as an attachment to the email, so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Put '2498915 Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

    Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.
    Shawn B.NinjaTrader Customer Service

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