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PushPopUnbalanced Error

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    PushPopUnbalanced Error

    I am occasionally seeing a message like the following:
    Chart rendering failed. There is likely a problem with a chart object's OnRender method. D2D error = 'HRESULT: [0x88990016], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_PUSH_POP_UNBALANCED/PushPopUnbalanced], Message: The push and pop calls were unbalanced. '
    When this happens, one or more charts generally freeze. Everything else is still running fine. The chart that froze just had an EMA on it. I do have a lot of custom code running and do have custom OnRender functions, but all of my code is contained within try/catch blocks and none of my code has failed. Also, I never do a push/pop, so not sure what the message is even referring to.

    Seems like an internal Ninja issue. Any ideas?

    #2
    This error, in general, this is an issue with chart rendering. This has several root causes. I would need more information to provide you with any details.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 1956583 ATTN Patrick G
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      I have seen this error a number of times also, I am always running third party indicators on my chart,. Is it a waste of time to report errors like this to Platform support? The typical reply I get is try this with only NT standard indicators and if you still get the error report back.

      this is somewhat frustrating although somewhat understandable.

      I have the feeling there are still issue with NT8 platform that are causing fairly frequent lockups and freezes..( once or twice a day).

      Meanwhile the third party people are "sure" it is not their code and Ninja Trader conditions make it very difficult to prove it is a platform issue.


      So meanwhile I work with a buggy system hoping that one day during an update of the NT platform or the third party indicators that everything will finally work reliably

      Comment


        #4
        The reason you get that as a troubleshooting step is because we want to ensure that the issue is not with the core platform. Developers are given a lot of freedom to program powerful add-ons for NinjaTrader. You could consider this a blessing and a curse in some respects because, on one hand, you now have the freedom to do a lot of very interesting customization to the platform, but on the other hand, you have the ability to bring the platform to it's knees.

        https://ninjatrader.com/support/help...tallingAdd-Ons

        I recommended that you always contact us via email so we can investigate each case uniquely as this type of error is just a general message about chart rendering and doesn't tell us much detail without digging further.
        Patrick G.NinjaTrader Customer Service

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