Continuum: Unable to Connect to Remote Server (Logon Failed)

[Welovethelibrary]

Hi Support,

Attempting to connect to my usual Continuum connection (which was working fine a couple of months ago) and getting the following error message:

"Continuum: Unable to Connect to Remote Server (Logon Failed)"

Log file shows same error with no other lines or information.

In an attempt to resolve the issue I have completed the following actions:
- Updated to the latest version of NT8 64bit
- Shut down Kaspersky Total Security
- Deleted and recreated my Continuum Connection with a fresh re-paste of the Username and Password.
- Checked there are no delinquent spaces before or after the UID or password

Nothing seems to have helped.

Other info:
- Win10 (up to date)
- NT8 64bit (latest)
- Internet is up, 100MBit connection, no blocks as far as I can see.
- I can connect to Kinetick End of Day connection successfully.

Broker: Dorman (Account page seems to indicate I'm still active, although there's nothing specific to say so)
Connection: Continuum (Was an old Connection through Mirus)

It has literally been working fine for 4-5 years. Today is the first issue I've had with it.

Can you help?

[reubenlasky]

Weekly maintenance after Friday close.

[KarenGates]

Hi,

Could you have a look in the Manage Windows Credentials if you have a saved password for the IP that you try to connect to.




If not, could you send us a print screen of the RDP configuration please?




Also, is this a new issue since RDM update or password update?




Best regards,


Best website for checking cps score at https://cpstest.org

[Handycraft]

This Is The Message I Got From Ninja Support When I asked:

Hello,
Thank you for writing in.
The behavior you are experiencing is due to data servers undergoing maintenance at this time. Maintenance will be finished before the markets open Sunday afternoon so that you can connect to your account again. Weekend maintenance is infrequent but expected.
Please let us know if any further questions come up.

[NinjaTrader_ShawnB]

Hello Welovethelibrary,

Thank you for your post.

The behavior you are experiencing is due to data servers undergoing maintenance at this time. Maintenance will be finished before the markets open Sunday afternoon so that you can connect to your account again. Weekend maintenance is infrequent but expected.

Please let us know if any further questions come up.

[Welovethelibrary]

Many thanks to all of you who explained this, and to ShawnB for the official reply.
Learn something every day.
Love this community.
Cheers!

[aaronharris]

I really like it.

[katelevis]

Best post and now i understand it.