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NinjaTrader
Charts not showing negative prices correctly
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So I may accurately assist you, please answer all of the following questions:- What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
- Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
- Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
- Could you provide a screenshot of what your NinjaTrader chart is displaying?
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Our historical data servers were not equipped to properly record negative data. This is resulting in the symptoms you're reporting. The Development Team is working on a resolution to fix the historical data that has already been recorded as well as a fix moving forward in case this occurs again. The internal tracking number for this is 14415.
CL 05-20 settles with morning. I highly suggest rolling over sooner than later:- Navigate to the Control Center > Tools > Database window.
- Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
- Close this window when this process completes.
- First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
- Click on the link: http://ninjatrader.com/PlatformDirect
- Enter your license key and press Submit
- Select 'NinjaTrader 8'
- Select 'Download'
- Critical: Before running the installer, ensure NinjaTrader is closed.
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