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NT 8 shutting down

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    NT 8 shutting down

    Good morning

    I continue to have issues with NT8 crashing when I use Buyside Global's Order Flow software. I have spoken with the software developer and they have not had any issues with this happening on their end. In the log I keep getting the following message:

    Category: Ninjascript

    Message: BGOrtderflow OnRender: Index was out of range. Must be a non-negative and less than the size of the collection. Parameter name index at system Throw helper. Throw argument out of range exception.

    I get these messages all day long. NT8 doesn't always crash when these messages appear. Only seems to crash when I go into the OrderFlow script and changes settings several times during the session. If I leave it alone it works fine.

    #2
    From the information you've provided, this indicates that there is something unique to your PC and/or installation of NinjaTrader that is contributing to the symptoms that only you are experiencing.

    To learn more, I'd like to look at your NinjaTrader log and trace files.Please send me your log and trace files so that I may look into what occurred.
    • You can do this by going to the Control Center-> Help-> Email Support
    • Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
    • Please reference the following ticket number in the body of the email: 1958847 ATTN Patrick G
    Patrick G.NinjaTrader Customer Service

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