Problem with Trade Markers

[cabum]

Hi,


Have a problem with trade markers in Ninjatrader 8.0.15.1.
The marks are displaced to the right for some reason, See the screenshot below.
Tried to clean cache, create new workspace, chart window etc. - nothing worked.
Please advise.
Thanks.

[NinjaTrader_ShawnB]

Hello cabum,


Thank you for your post.


Could you please send the log and trace from your platform to look further into this inquiry.


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.


We look forward to assisting you further.

[cabum]

Hi Shawn,


E-mail sent.


Regards

[OBL1V10N]

Hi Shawn,

I was wondering if you might help me with the same problem:

[NinjaTrader_Clayton]

Hello OBL1V10N,

Thank you for writing in.

If this is a Simulation account:

• Please go to the Control Center > Accounts tab
• Right-click on the Simulation account > Edit Account...
• Click reset on the bottom right > Make sure "Clear history" is checked and click Yes
  • Did this remove the Plot Markers?

If this is a Funded account:

• Please go to the Control Center > Tools > Database Management
• Expand the "Reset DB" arrow
• Make sure both "Historical Executions" and "Historical Orders" are checked
• Click Reset
  • Did this remove the Plot Markers?

If the Trade markers remain after performing the above steps, please write into Platform Support with your log and trace files so we may analyze what is happening with your platform specifically.

Please use one of the methods below to send the Platform Support Team your log and trace files so we may investigate your inquiry further.

Automatically:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• Input your email address
• Enter the Subject as: 2838018 ATTN Clayton
• Make sure 'Log and Trace files' is checked to include the requested files
• Send the email

Manually:

• Open the file explorer and go to your "Documents" (sometimes called, "My Documents") folder
• Open the NinjaTrader 8 folder
• Hold Ctrl on your keyboard and left-click the 'log' and 'trace' folders to highlight them both
• Now, Right-click on the 'trace' folder and select Send To > Compressed (zipped) Folder
• Once compressed, attach the compressed file in an email to PlatformSupport[AT]NinjaTrader[DOT]com with the respective @ and .
• Once complete, you may delete this compressed folder

Please follow along with this video if you need some help sending the requested files: Click here for a demonstration of both methods

[OBL1V10N]

Hi Shawn,

Firstly, thank you for your timely response. The method you suggested did indeed remove the errant markers; however, the trade executions no longer appear anywhere on the chart. Is there a way to get them back and in the correct location?

[OBL1V10N]

Actually, after placing a trade today, the markers are off again.

[NinjaTrader_Clayton]

Hello OBL1V10N,

Thank you for the update.

1. Unfortunately, when removing the Execution Markers, it is either all or none.
   • As well, once it has been removed, the information is gone.
2. You could perform daily/weekly/monthly backups of your platform to guarantee you always have a backup of the information
   • To export a Backup File:
     • Go to the Control Center > Connections > Disconnect from all active connections
     • Go to the Control Center > Tools > Export > Backup File
     • Check all of the boxes of the files you want to backup (Historical Data and the Log and Trace files are not necessary as the historical data is re-downloaded when you connect and the log and trace files are installation/computer-specific)
     • Export the backup and save it in a location you will not lose (You are welcome to save the backup files on the cloud or email them to yourself to always have a copy)
     • If you ever lose your trade data, you are able to Import the backup file and restore your Historical Trade Data
       • The Historical Trade Data is saved within the Database file specifically so ensure you Export and Import that file
3. If these trades were placed on a Simulation Account:
   • The trade markers in odd places can be a result of making trades when using the Simulated Data feed
   • You could create another Simulation account specifically for when you are using the Simulated Data Feed, or so you may have multiple simulation accounts so you may treat the accounts differently and track them separately. This would give each account its own set of Execution Markers on the charts so they do not interfere with each other.
     • Go to the Control Center > Accounts tab
     • Click on the background and select "Add Simulation Account..."
     • Give the new simulation account a name and set your desired values for the account and click OK
       • This creates another Simulation account so you are able to manage and track the trades separately from the Sim101 account

[OBL1V10N]

Fortunately, I did actually figure out the solution to all of this, and it's simple.

Solution: change the time zone on your local PC to match the time zone ninjatrader is on. If you aren't sure which time zone ninja is on, just look at the X-axis for what time is displayed at the hard right edge of the chart.