Problem loading previous day chart with one instrument only.

[toughnedglass]

Hi,

I have no issues until now loading USDINR chart from IBKR, from today only current day data is being loaded. Rest of the instruments are fine with previous days chart.

Can someone please help with this issue.

[toughnedglass]

If I change the end date to yesterday i.e. Apr 27, can load previous days charts.
Version I am using is 8.0.21.0 64bit

[NinjaTrader_PatrickG]

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• What version of TWS/Gateway are you using?
• What is your PC's time zone?
• What is NinjaTrader's time zone?
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[toughnedglass]

Thanks Patrick,

Ninja version is 8.0.21.0 64-bit.

Using TWS - Version Trader Workstation

Build 978.1p, Apr 22, 2020 11:42:47 AM
Jolt Build 1.14.1, Nov 22, 2019 02:32:27 PM
Nia Build 2.20.2, Jan 22, 2020 04:13:16 PM
ModelNav Build 1.11.0, Sep 20, 2019 06:06:15 PM
Riskfeed Build 2.38.5, Nov 22, 2019 03:27:33 PM
Java Version: 1.8.0_152, OS: Windows 10 (amd64, 10.0)

PC time Zone : UTC + 5:30 , IST (Indian Standard Time)
Ninja Trader Time Zone : UTC +5:30 (IST)

No errors on screen or in the log.

[toughnedglass]

Apologies Patrick,

This is the Error/Warning I found in the Ninja log files

Received unknown error/warning: Sec-def data farm connection is OK:secdefhk

[NinjaTrader_PatrickG]

If you change NinjaTrader's time zone to UTC-5 Eastern Time, are you able to recreate this symptom?

[toughnedglass]

Tried that as suggested, same issue with that one instrument. No change in the situation.

[NinjaTrader_PatrickG]

6I is not a built in future. I'd like to test using your database so that I have your exact symbol settings. Please send me your database, log, and trace files so that I may look into the symptom you're reporting:

• You can do this by going to the Control Center-> Help-> Email Support
• Expand 'Other files' and enable 'Database file'.
• Please reference the following ticket number in the body of the email: 2528301 ATTN PatrickG

[toughnedglass]

Patrick, thank you for your help. Issue was sorted.

[NinjaTrader_PatrickG]

toughnedglass , could you go into further detail about what the solution was to your symptom? It may help someone in the future with a similar symptom.