Demo login

[Emilianouru26]

Mi user name y password no son validos cuando realizo conexión en plataforma.necesito ayuda para poder restablecerlo.

[NinjaTrader_ChelseaB]

Hello,

Welcome to the NinjaTrader forums.

If you need your username or password contact your broker or data provider.

If you were intending to contact the NinjaTrader Brokerage, they can be reached at brokeragesupport [at] ninjatrader [dot] com or 1.800.496.1683.

https://ninjatrader.com/ContactUs

Typically there is maintenance on the weekend with most brokerage servers on Friday night and / or Saturday.

Most brokerages will have the maintenance completed Sunday before market open. You will need to restart NinjaTrader if NinjaTrader is open during this time.

After this time, if you are still unable to connect, please check the most common reasons a connection fails below:

• An incorrect connection type was used.
  -Please ensure the connection type is the type specified by the brokerage or data feed provider's connection guide
  https://ninjatrader.com/Help-Connection-Guides
• A space is included before and/or after the username and/or password.
• The username or password has been hand typed incorrectly.
  -Please try copying and pasting the username and password from the original email you have received these in, and be sure no spaces are included with the username or password
• The 'Demo mode' box is unchecked for a demo account or is checked for a funded brokerage account.
  -Please ensure if this is a demo account that the Demo mode checkbox is checked
  -If this is a funded brokerage account, please ensure the Demo mode checkbox is unchecked
• The 14-day demo connection has expired.
• The funded brokerage account is locked due to in-activity or low funds.
• The version of NinjaTrader is out of date (current versions are 8.0.21.1 and 7.0.1000.40).
  https://ninjatrader.com/GetStarted
• The MachineID has changed. (The username, password, and license must be re-entered for security).

Also, please

• Restart your internet modem, and (if a separate device) router, and also restart the Computer
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 8 folder
• If you are not already and the option is available to you, I highly recommend connecting to the internet using an Ethernet cable. Wireless connections are significantly more unreliable

If this does not resolve the connection, please send an email to platformsupport [at] ninjatrader [dot] com so that our support may further assist.