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Unable to load platform

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  • dmackay41
    started a topic Unable to load platform

    Unable to load platform

    I currently have to uninstall NT8 on a daily basis and re-install due to an ongoing issue which is being dealt with seperately by Patrick at Support.
    However today I re-installed, the platform opened to allow me to upload my script files and configure my data connection. I went to re connect but the platform now fails to load. It gets as far as the Ninjatrader "verify licence", then returns to desktop.

    I have taken Event Viewer file of this and await your response so I can forward them to to you.

    Thanks

  • dmackay41
    replied
    Thanks
    2 separate emails sent ATTN ERIC, one containing the log and trace zip files and the other containing the Event Viewer files for the time period of this issue.

    Thanks

    Leave a comment:


  • NinjaTrader_EricB
    replied
    Hello,

    Thank you for your post.

    Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with the Event Viewer log, your log and trace files and a link to this forum post.




    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    *
    Open your NinjaTrader folder under Documents.
    *
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    *
    Send the 2 compressed folders as attachments to this email.
    *
    Once complete, you can delete these compressed folders.

    Leave a comment:

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