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High memory usage

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    High memory usage

    Hi,

    As soon as I start NT8, it begins to use more and more memory. After 5 minutes of sitting on the main workspace screen, without doing anything, memory usage climbs to 15 GB ( all of my computer's free memory ).

    To reiterate: this is with no chart open, no strategy analyzer, no running strategies, no open positions - nothing. I've tried restarting my computer, and loading NT8 into safe mode. Neither of those made any difference. I'm not aware of a way to profile exactly what is causing the runaway memory usage, but I'm happy to do whatever diagnostics are necessary. Thanks for any help available.

    #2
    Hello,


    So we can further diagnose your system, please start NinjaTrader in Safe Mode.

    Safe Mode will prevent NinjaTrader from:
    • Loading workspaces.
    • Connecting on start-up.
    • Loading custom assemblies.
    • Getting instrument updates from the server.

    To enable safe mode, please use the following steps:
    • Exit NinjaTrader.
    • Hold the CONTROL key and double click the NinjaTrader icon.
    • Keep the CONTROL key held down until you see the Control Center.
    • You can verify you are in safe mode by going to Help -> About.

    Does the issue persist in safe mode as well?
    Ryan S.NinjaTrader Customer Service

    Comment


      #3
      Yes. In safe mode, without loading additional workspaces, without connecting to any data source, the memory usage still immediately rises, and doesn't stop until it's used all of my system's memory.

      Comment


        #4
        Hello,

        Thank you for your note.

        Please follow the steps listed below to completely uninstall and reinstall NinjaTrader.
        • Close all running applications.
        • Navigate to your Documents folder > Right click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'.
        • Uninstall NinjaTrader within Windows Control Panel.
        • Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
        • Reboot your PC.
        • Once these steps are completed, download and install NT8 from the link below.

        Please let us know if we may be of further assistance.
        Ryan S.NinjaTrader Customer Service

        Comment

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