High memory usage

[JeremyB]

Hi,

As soon as I start NT8, it begins to use more and more memory. After 5 minutes of sitting on the main workspace screen, without doing anything, memory usage climbs to 15 GB ( all of my computer's free memory ).

To reiterate: this is with no chart open, no strategy analyzer, no running strategies, no open positions - nothing. I've tried restarting my computer, and loading NT8 into safe mode. Neither of those made any difference. I'm not aware of a way to profile exactly what is causing the runaway memory usage, but I'm happy to do whatever diagnostics are necessary. Thanks for any help available.

[NinjaTrader_RyanS]

Hello,


So we can further diagnose your system, please start NinjaTrader in Safe Mode.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Does the issue persist in safe mode as well?

[JeremyB]

Yes. In safe mode, without loading additional workspaces, without connecting to any data source, the memory usage still immediately rises, and doesn't stop until it's used all of my system's memory.

[NinjaTrader_RyanS]

Hello,

Thank you for your note.

Please follow the steps listed below to completely uninstall and reinstall NinjaTrader.

• Close all running applications.
• Navigate to your Documents folder > Right click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'.
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.
• Once these steps are completed, download and install NT8 from the link below.
  • https://ninjatrader.com/GetStarted

Please let us know if we may be of further assistance.