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I can't see charts

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    I can't see charts

    I can't see most of the charts, I can only open some charts with a CQG account. Can someone help me?

    #2

    The data you receive from your connected data provider is controlled by what that connection is subscribed to. Is this a live paid account or a demo account?

    Can you elaborate further on what charts (instruments) work and which don't?

    So I may accurately assist you, please answer all of the following questions:
    • What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
    • Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
    • What instrument symbol (and expiry if applicable) have you selected? For example, ES 06-20, AAPL, EURUSD, etc.
    • (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
    • Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      hi , please i have a problem with chart display minute it works just in daily, monthly.... And also can't i see a database , i just have a demo account

      Comment


        #4
        moussabir , from your screenshots I can see that you're viewing EURCHF 1 minute chart but no data is displayed. So I may accurately assist you, please answer all of the following questions:
        • What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
        • Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
        • Are there errors on the Log tab of the Control Center? If so, what do these errors report?
        Patrick G.NinjaTrader Customer Service

        Comment

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