Fill Triggers Chart Flatline

[MajKong]

In Nasdaq Futures, for example, the fill periodically triggers chart to appear as a row of dots which is instantly super irritating. Anyone have solution to this problem?

Thanks

Jim

[NinjaTrader_Tyler]

Hello MajKong,

Thanks for posting.

Which data feed are you connected to?

What instrument symbol (and expiry if applicable) have you selected? For example, ES 06-20, AAPL, EURUSD, etc.

May I ask for a screenshot of what this looks like? To send a screenshot with Windows 7 or newer I would recommend using the Windows Snipping Tool.

Click here for instructions

Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and attach it to your post.

Click here for detailed instruction

I look forward to being of assistance.

[MajKong]

Hey Tyler,

NQ 06-20. It only happens when receiving a fill and returns to normal when exiting position, which I usually do immediately view chart on another platform. So, unfortunately I've been too preoccupied to screen shot.

I should have mentioned initial post that it seems related to Avg Price which is off by many handles. Below example: Average price=1830.45 on entry and Average price=1830.429 on exit.


2020-05-13 07:16:05:237|1|32|Chart Trader submitting order without strategy
2020-05-13 07:16:05:301|1|32|Order='1f1a86844dc84e299dba0fd72 439aa23/xxx' Name='' New state='Submitted' Instrument='NQ 06-20' Action='Sell' Limit price=9152.25 Stop price=0 Quantity=1 Type='Limit' Time in force=DAY Oco='' Filled=0 Fill price=0 Error='No error' Native error=''
2020-05-13 07:16:05:454|1|32|Order='45416805/xxx' Name='' New state='Accepted' Instrument='NQ 06-20' Action='Sell' Limit price=9152.25 Stop price=0 Quantity=1 Type='Limit' Time in force=DAY Oco='' Filled=0 Fill price=0 Error='No error' Native error=''
2020-05-13 07:16:05:458|1|32|Order='45416805/xxx' Name='' New state='Working' Instrument='NQ 06-20' Action='Sell' Limit price=9152.25 Stop price=0 Quantity=1 Type='Limit' Time in force=DAY Oco='' Filled=0 Fill price=0 Error='No error' Native error=''
2020-05-13 07:16:06:532|1|32|Order='45416805/xxx' Name='' New state='Filled' Instrument='NQ 06-20' Action='Sell' Limit price=9152.25 Stop price=0 Quantity=1 Type='Limit' Time in force=DAY Oco='' Filled=1 Fill price=9152.25 Error='No error' Native error=''
2020-05-13 07:16:06:537|1|8|Execution='NQ 06-20/00019125.5ebb64a2.01.01' Instrument='NQ 06-20' Account='' Exchange=Globex Price=9152.25 Quantity=1 Market position=Short Operation=Operation_Add Order='45416805' Time='5/13/2020 07:16'
2020-05-13 07:16:06:560|1|64|Instrument='NQ 06-20' Account='' Average price=1830.45 Quantity=1 Market position=Short Operation=Operation_Add
2020-05-13 07:16:32:089|1|4|Chart Trader close position
2020-05-13 07:16:32:115|1|32|Order='72e3c05e3f5240be918cece34 fea02b9/xxx' Name='Close' New state='Submitted' Instrument='NQ 06-20' Action='Buy to cover' Limit price=0 Stop price=0 Quantity=1 Type='Market' Time in force=DAY Oco='' Filled=0 Fill price=0 Error='No error' Native error=''
2020-05-13 07:16:32:277|1|32|Order='45416806/xxx' Name='Close' New state='Accepted' Instrument='NQ 06-20' Action='Buy to cover' Limit price=0 Stop price=0 Quantity=1 Type='Market' Time in force=DAY Oco='' Filled=0 Fill price=0 Error='No error' Native error=''
2020-05-13 07:16:32:281|1|32|Order='45416806/xxx' Name='Close' New state='Working' Instrument='NQ 06-20' Action='Buy to cover' Limit price=0 Stop price=0 Quantity=1 Type='Market' Time in force=DAY Oco='' Filled=0 Fill price=0 Error='No error' Native error=''
2020-05-13 07:16:32:294|1|8|Execution='NQ 06-20/00019125.5ebb64b3.01.01' Instrument='NQ 06-20' Account='' Exchange=Globex Price=9154.75 Quantity=1 Market position=Long Operation=Operation_Add Order='45416806' Time='5/13/2020 07:16'
2020-05-13 07:16:32:294|1|32|Order='45416806/xxx' Name='Close' New state='Filled' Instrument='NQ 06-20' Action='Buy to cover' Limit price=0 Stop price=0 Quantity=1 Type='Market' Time in force=DAY Oco='' Filled=1 Fill price=9154.75 Error='No error' Native error=''
2020-05-13 07:16:32:300|1|64|Instrument='NQ 06-20' Account='' Average price=1830.429 Quantity=0 Market position=Long Operation=Remove

That seems to be what triggers problem.

Thanks

Jim

[MajKong]

Interactive Brokers ....

[NinjaTrader_Tyler]

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2555207 ATTN Tyler

I look forward to being of assistance.

[MajKong]

Done. Thank you.

[MajKong]

Anything on this issue?

Thanks

Jim

[NinjaTrader_Tyler]

Hello MajKong,

I sent you a reply via email- please refer to this reply for further assistance.