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Kientick data too slow to load

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    Kientick data too slow to load

    It takes up to 10 seconds to load a chart using Kinetick data - this is simply unacceptable for day trading. I bought Kinetick specifically for fast loading of data as the data from Interactive Brokers is so useless through ninjatrader.


    What gives?

    #2
    Hello Irukandji,

    The time it takes a chart to load would mostly depend on the number of days it loads as well as the indicators it needs to rebuild, as such we'd like to take a closer look at this to give suggestions.

    Could you please send us your trace & log files? That way we can best advise further.

    To send us your trace & log files please follow the below steps:
    • Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to [email protected]
    • Once complete, you can delete these compressed folders.
    Please mention "Attention Manfred: 2558266" in the email, that way we can quickly associate it with this post.
    Manfred F.NinjaTrader Customer Service

    Comment


      #3
      OK done, sent email just now.

      Comment

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