Ninjatrader crashing after Windows update

[adyle0]

Hi,

As of a Windows update a few hours ago, NinjaTrader crashes (both 8 & 7). The following is from the Event Viewer:

Application Error:
Faulting application name: NinjaTrader.exe, version: 8.0.13.1, time stamp: 0x5abd0b19
Faulting module name: KERNELBASE.dll, version: 10.0.17134.165, time stamp: 0xb0bb231d
Exception code: 0xe0434352
Fault offset: 0x000000000003a388
Faulting process id: 0x738
Faulting application start time: 0x01d44a620251324d
Faulting application path: C:\Program Files (x86)\NinjaTrader 8\bin64\NinjaTrader.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: d1a43782-ccd7-4535-aea2-53ee07ee7539
Faulting package full name:
Faulting package-relative application ID:

.NET .Runtime:
Application: NinjaTrader.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
at lbU=.abc=.g7c=(Object[] hLc=, ConstructorInfo hbc=)
at lbU=.Aro=.CLo=(Arc= )
at lbU=.yrY=.z7Y=(Arc= 0LY=)
at lbU=.0bc=.07c=(Arc= )
at lbU=.yrY=.z7Y=(Arc= 0LY=)
at lbU=.yrY=.z7Y=(Arc= 0LY=)
at VMRuntime.Libraries.CSVMRuntime.QrY=(tbY= Q7Y=, Arc= RLY=)
at VMRuntime.Libraries.CSVMRuntime.PrY=(Assembly P7Y=, String QLY=, Object[] QbY=)
at VMRuntime.Libraries.CSVMRuntime.RunMethod(String PQYB, Object[] PgYB)
at NinjaTrader.Cbi.License.get_MachineId()
at lbU=.abc=.hrc=(Object& h7c=, Object[] iLc=, Boolean ibc=, MethodBase irc=, Boolean i7c=)
at lbU=.tLw=.vbw=(Arc= )
at lbU=.yrY=.z7Y=(Arc= 0LY=)
at lbU=.yrY=.z7Y=(lbU=.Arc=)
at VMRuntime.Libraries.CSVMRuntime.QrY=(lbU=.tbY=, lbU=.Arc=)
at VMRuntime.Libraries.CSVMRuntime.PrY=(System.Reflec tion.Assembly, System.String, System.Object[])
at VMRuntime.Libraries.CSVMRuntime.RunMethod(System.S tring, System.Object[])
at NinjaTrader.Core.Globals.Decrypt(System.String, System.String)
at NinjaTrader.Cbi.License.Verify(System.Action`3<Sys tem.String,NinjaTrader.Cbi.InvalidCode,Boolean>)
at NinjaTrader.AppHelper+<>c__DisplayClass0_0.<OnStar tup>b__0(System.Object)
at System.Threading.ExecutionContext.RunInternal(Syst em.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threa ding.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System. Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()

[NinjaTrader_ChrisSch]

Hello adyle0,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.