Workspace Not Saving

habibalex

Senior Member

Join Date: Jan 2013

Posts: 552
#1

Workspace Not Saving

05-19-2020, 08:50 PM

Occasionally my workspace does not save. Today it didn't save and now all of my horizontal lines have disappeared. I tried loading an older workspace but they are still not appearing.
1. I don't see any errors saving the workspace in my logs
2. How do I get back all my horizontal lines from the recovery workspace?
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1418
#2

05-20-2020, 05:51 AM

Hello habibalex,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S
2564460" in the subject line so I may investigate this matter further.
Open your NinjaTrader folder under Documents.

Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.

Send the 2 compressed folders as attachments to this email.

Once complete, you can delete these compressed folders.

I look forward to your reply.
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