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    Asked for password

    I had a tech question for tech support and was asked for my login and password.Seemed strange. Is that normal protocol?

    #2
    Hello Niborlis,

    Thank you for writing in.

    In short, yes this is normal for NinjaTrader Support to ask for your account information. Even if you are not a NinjaTrader Brokerage client.

    This is because we test your account information for the ability to connect, the ability to load data, etc.

    Please let me know if I could be of any further assistance.

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