• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

User name and password connecetion

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    User name and password connecetion

    I have a new account with NinjaTrader. The platform key was sent to me and has been entered in Ninjatrader platform,
    For the Step to connect to Brokerage account I used my Account with Phillip Capital to connect, it has been rejected. Do we need different Credentials ( password and user name) to establish a connection ?
    If so please advise how to get these Credentials to aloow conncetions

    #2

    Hello,

    Thank you for your post.

    I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2578630 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once you have emailed these to us, you may delete these compressed folders.


    Thanks in advance; I look forward to resolving this item for you.
    Marco G.NinjaTrader Customer Service

    Comment


      #3
      Dear Marco good morning
      Thanks for your reply.
      However, a few minutes ago I have received the missing information that allowed me to generate my password.
      All have been solved
      Regards

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by rafaelabe1977, Today, 03:51 AM
      1 response
      9 views
      0 likes
      Last Post sledge
      by sledge
       
      Started by jenifeery79, Today, 05:03 AM
      0 responses
      4 views
      0 likes
      Last Post jenifeery79  
      Started by rexmie888, Today, 04:00 AM
      0 responses
      6 views
      0 likes
      Last Post rexmie888  
      Started by terminatorT1000, Yesterday, 06:40 PM
      1 response
      16 views
      0 likes
      Last Post NT-Roland  
      Started by cmarkb, Today, 02:15 AM
      4 responses
      16 views
      0 likes
      Last Post cmarkb
      by cmarkb
       
      Working...
      X