Kinnetick tick data almost dead last few days?

[pjsmith]

Anyone else having issues getting tick data from Kinnetick last few days, for Eurex, specifically?

For instance - Pretty much unable to load an FDAX chart this week. Sometimes, after about 5 minutes, it loads. This is for just 500 bars of data. Trace log line below. Often, I've already given up, killed NT8 and restarted. All other instruments seem OK. Just really Eurex ones I am struggling with. Seems as if the tick data inbound is just appallingly slow...

Just wondering if anyone else having same issues.

Log below for period.

2018-09-27 09:24:25:160 Cbi.Instrument.RequestBars (to Provider): instrument='FDAX 12-18' from='27/09/2018 08:00:00' to='27/09/2018 23:59:59' period='1 Tick'

This took ~5 minutes to load, whilst a week etc on NQ for instance, same platform, feeds etc. takes seconds. Already cleared caches, db, etc. No errors in log, so assuming it is Kinnetick.

[NinjaTrader_ChrisSch]

Hello pjsmith,

Thank you for your note.

Do you experience the same significant delays when loading a Eurex tick chart in Safe Mode?

So we can further diagnose your system, please start NinjaTrader in Safe Mode.

Safe Mode will prevent NinjaTrader from:

Loading workspaces.
Connecting on start-up.
Loading custom assemblies.
Getting instrument updates from the server.
To enable safe mode, please use the following steps:

Exit NinjaTrader.
Hold the CONTROL key and double click the NinjaTrader icon.
Keep the CONTROL key held down until you see the Control Center.
You can verify you are in safe mode by going to Help -> About.

I look forward to your reply.