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TD Ameritrade trade issue

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    TD Ameritrade trade issue

    With a new version 8.0.22.1 64-bit I already had 2 issues from trade confirmations. NT shows that trades are pending, while in reality (checking on TD website) orders were already filled.

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    #2
    If I restart NT, it shows positions correctly.

    Comment


      #3
      CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.Please send me your log and trace files so that I may look into what occurred.
      • You can do this by going to the Control Center-> Help-> Email Support
      • Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
      • Please reference the following ticket number in the body of the email: 2589551 ATTN PatrickG

      Comment


        #4
        ok, email sent.
        I experienced another similar issue of placing the order as well. No confirmation but a trade was placed successfully (looked on TD website).

        Comment


          #5
          guys! it is impossible to trade. I need fix ASAP!

          Comment


            #6
            Hello dpolyakov,

            Thank you for your post.

            As mentioned in the email we are working to resolve this issue and will follow up with you via email once we're able to provide any additional insight or solutions.

            Thank you for your patience.
            Heath R.NinjaTrader Customer Service

            Comment


              #7
              +1 Same issue on NT8 Latest Version

              Comment


                #8
                jmneto , I see that you also posted on the other larger forum post regarding this symptom:Unfortunately, there is still no update from TD Ameritrade but they have acknowledged that the symptoms root cause lies on their end.

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                  #9
                  Can someone confirm that this issue is resolved or is it still there?

                  Comment


                    #10
                    We have no further updates from TD Ameritrade on these symptoms and whether any change has been made on their end to mitigate them.

                    Comment

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