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NinjaTrader
TD Ameritrade trade issue
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CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.Please send me your log and trace files so that I may look into what occurred.- You can do this by going to the Control Center-> Help-> Email Support
- Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
- Please reference the following ticket number in the body of the email: 2589551 ATTN PatrickG
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jmneto , I see that you also posted on the other larger forum post regarding this symptom:Unfortunately, there is still no update from TD Ameritrade but they have acknowledged that the symptoms root cause lies on their end.
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