Maybe stop chatting around the coffee maker and respond?
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NinjaTrader
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All experiencing this symptom - please follow the instructions from post #2 to send in your diagnostic files for review:
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 2590383 ATTN Heath
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Write an email to PlatformSupport[AT]NinjaTrader[DOT]com with '2590383 ATTN PatrickG' in the subject. Follow the steps below to send the files manually via attachment to this email:- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
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Irukandji , the specific issue being discussed here is brought on by having corrupt/oversized global drawing object files. The steps to resolve are:- Remove those files
- Update to NinjaTrader 8.0.22.1
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For any other users who may find this thread, I worked with Irukandji via email when he wrote in following post #19. We discovered that the global drawing objects removal step provided by Heath in post #5 had not yet been completed. Once that was completed, the symptom was resolved.
Important notes about this particular symptom:- Would only affect users who updated to 8.0.22.0
- The current version, 8.0.22.1, does not have this symptom
- Updating from any version prior to 8.0.22.0 (8.0.21.1 for example) to 8.0.22.1 will 'skip' over this symptom and you should not be affected
Last edited by NinjaTrader_PatrickG; 06-11-2020, 06:07 AM.
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